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Maple Synapse

Services · Scientific equipment support

Scientific equipment supply and support.

Test and manufacturing equipment for energy storage research and production, supplied with installation, training, calibration and servicing. Every instrument includes standard support, extendable to the tier your laboratory or line needs.

Equipment for energy storage research and production

We supply and support the instruments used to make and test batteries and other energy storage devices, from a university coin cell line to a pilot production floor.

  • Cell testing. Battery cyclers, potentiostats and impedance analysers, from single-channel research units to high-channel-count formation and grading systems.
  • Environmental. Temperature and climatic chambers, thermal abuse and safety test equipment.
  • Materials and electrode preparation. Mixers, coaters, drying ovens, calenders and slitters.
  • Cell assembly. Glove boxes, coin cell crimpers, pouch cell sealers, winders, stackers and electrolyte filling systems.
  • Inspection. Thickness gauges, moisture analysers, leak testers and X-ray or optical inspection.

What every instrument includes

Every instrument sold through our Bangkok store comes with standard support for the first year: delivery, installation and commissioning, operator training, software and firmware updates, and remote assistance during business hours. Standard support can be extended before it expires, or upgraded to a higher tier at any time.

Servicing and calibration

  • Preventive maintenance. Scheduled visits following the manufacturer's procedure, consumables replacement and a service report for your quality records.
  • Calibration. Channel accuracy, temperature and dimensional calibration against traceable references, with certificates suitable for ISO 17025 and IATF 16949 audits.
  • Repair. Fault diagnosis on site or remotely, spare parts sourced through the manufacturer, and loan channels or units where available.
  • Relocation and recommissioning. Decommissioning, transport and reinstallation when a laboratory or line moves.
  • Training. Operator and maintenance training at installation and through our workshop programme.

How to request support

Customers on a plan use the contact details in their service agreement. Everyone else can send a request through the contact page, choosing the Bangkok office. We respond within one business day.

Support tiers

Standard support included. Extend it when you need more.

Standard support comes with every instrument. Extended and Production plans add scheduled maintenance, calibration and faster response, priced per instrument or per line.

Standard

Included with every instrument for the first 12 months.

  • Delivery, installation and commissioning
  • Operator training at installation
  • Software and firmware updates
  • Remote assistance during business hours
  • Manufacturer warranty handling

Extended

For research laboratories that depend on a few instruments. Renewable annually for up to five years.

  • Everything in Standard
  • One preventive maintenance visit per year
  • Annual calibration with certificate
  • Next-business-day response
  • Discounted spare parts and consumables

Production

For pilot and manufacturing lines where downtime is measured in output.

  • Everything in Extended
  • Quarterly preventive maintenance
  • Same-day remote and 48-hour on-site response
  • Critical spare parts held in Bangkok
  • Loan channels or units where available
  • Dedicated engineer and uptime reporting

Delivered from

Where this service is delivered.

Bangkok, Thailand

Bangkok

Equipment, research and laboratory supply

  • Energy storage test and manufacturing equipment, with tiered support
  • Contract testing, failure analysis and process development
  • Laboratory chemicals and training workshops

Maple Synapse (Thailand) Co., Ltd.Bangkok, Thailand[email protected]LINE @maplesynapse

Contact

Request support or a quotation.

Toronto, Canada

Maple Synapse Inc.

GST/HST No. 742402019RT0001

Toronto, Ontario, Canada

[email protected]

Bangkok, Thailand

Maple Synapse (Thailand) Co., Ltd.

Tax ID 0125568002575

Bangkok, Thailand

[email protected]LINE @maplesynapse